Refund and Return Policy for Pupu Baby Shop

Effective Date: December 26, 2024

Thank you for shopping with Pupu Baby Shop! We want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

1. Returns

We accept returns on most items within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused, in its original packaging, and in resalable condition.
  • The return request must be made within 30 days of receiving the product.
  • You must provide proof of purchase, such as an order confirmation or receipt.

2. Non-Returnable Items

Some items are non-returnable and non-refundable, including:

  • Personalized or custom items that have been made specifically for you.
  • Opened or used baby products, including but not limited to diapers, clothing, or hygiene products, for health and safety reasons.
  • Gift cards and digital products.

3. Refunds

Once we receive your returned item, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.

  • Shipping costs: Shipping fees are non-refundable. You are responsible for the return shipping costs, except in cases where the return is due to our error (e.g., wrong or damaged item).
  • Restocking fee: Some returns may be subject to a restocking fee, depending on the condition of the returned product.

4. Exchange Policy

If you would like to exchange an item for a different size, color, or model, please contact us within 30 days of receiving your order. We will guide you through the exchange process and send you a new item as soon as we receive the returned product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@pupubabyshop.com. You will need to provide:

  • A description of the damage or defect.
  • Photos of the damaged item.
  • Your order number.

We will assist you in processing a return or exchange at no additional cost.

6. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us via email at info@pupubabyshop.com to request a return authorization.
  2. Include your order number and reason for the return.
  3. Ship the item back to us in its original condition and packaging. Please send it to the following address:

Pupu Baby Shop
1481 An County Rd #3194,
Frankston, Texas
Phone: (903) 876-7300

Make sure to use a traceable shipping service to ensure the return reaches us safely.

7. Late or Missing Refunds

If you have not received your refund within the stated time, please check your bank or credit card statement first. If the refund is still not showing, contact us at info@pupubabyshop.com for assistance.

8. Contact Us

If you have any questions or concerns regarding our refund and return policy, please reach out to us at:

Pupu Baby Shop
Street: 1481 An County Rd #3194, Frankston, Texas
Phone: (903) 876-7300
Email: info@pupubabyshop.com
Website: www.pupubabyshop.com

Thank you for shopping with Pupu Baby Shop!