Payment Policy for Pupu Baby Shop

Effective Date: December 26, 2024

At Pupu Baby Shop, we strive to provide a seamless and secure shopping experience. This Payment Policy outlines the accepted payment methods, billing process, and other essential details related to transactions on our website. By making a purchase on www.pupubabyshop.com, you agree to abide by the terms outlined in this policy.

If you have any questions or concerns, please feel free to contact our customer service team:

1. Accepted Payment Methods

We accept a variety of payment methods to accommodate our customers’ preferences. The following payment methods are accepted for purchases made on Pupu Baby Shop:

1.1 Credit and Debit Cards

We accept major credit and debit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Discover

When making a payment via credit or debit card, you will be required to enter your card number, expiration date, and CVV for verification.

1.2 PayPal

We also accept PayPal for those who prefer to pay using their PayPal accounts. To use PayPal, simply select it as your payment option during checkout and log in to your PayPal account to complete the transaction.

1.3 Apple Pay

For customers who prefer to use their Apple Pay account, we support this secure payment method. Simply choose Apple Pay at checkout and authorize the payment with your device.

1.4 Google Pay

We also accept Google Pay as a convenient and secure payment option for Android users. Simply choose Google Pay at checkout and authorize the payment using your Google Pay credentials.

1.5 Gift Cards

Pupu Baby Shop accepts gift cards as a form of payment for online purchases. If you have a gift card, you can apply it during checkout, and any remaining balance will be saved for future purchases.

2. Billing Information

When you make a purchase on Pupu Baby Shop, you will be asked to provide your billing information. This typically includes your name, address, email, phone number, and payment details.

  • Accuracy: Please ensure that all billing information provided is accurate and up-to-date. This will help avoid delays in processing your order.
  • Fraud Prevention: We take fraud prevention seriously and reserve the right to verify the information provided for certain transactions. We may request additional identification or payment verification if necessary.

3. Payment Processing

After you provide your payment information and confirm your order, we will process the payment. Here is the typical payment flow:

  • Authorization: Your payment will be authorized by your payment provider (e.g., your bank or PayPal account).
  • Charge: Once authorized, the amount will be charged to your account. For credit or debit cards, this charge will appear on your card statement.
  • Confirmation: After your payment has been successfully processed, you will receive an Order Confirmation email with details of your purchase. This email serves as proof of your transaction.

4. Payment Security

We prioritize your security and use industry-standard encryption protocols to ensure that your payment information is protected.

  • SSL Encryption: All payment information provided on www.pupubabyshop.com is secured with SSL (Secure Socket Layer) encryption. This ensures that sensitive data, such as credit card details, are encrypted during transmission.
  • Secure Payment Gateways: We process payments through trusted and secure payment gateways, such as Stripe, PayPal, Apple Pay, and Google Pay, which adhere to the highest security standards.

5. Payment Confirmation

After your payment has been successfully processed, we will send you an Order Confirmation email that includes:

  • A summary of your order
  • The total amount charged (including taxes and shipping fees)
  • A unique order number for reference

Please review this information carefully. If any details are incorrect or if you have not received your confirmation email, please contact our customer support team immediately.

6. Billing Issues

If there are any issues with your payment or billing information, we will attempt to contact you using the information provided during checkout. Common issues may include:

  • Declined payments: If your card is declined or there is an issue processing your payment, please check your card details and ensure there are sufficient funds. If the issue persists, try using a different payment method.
  • Failed payment attempts: Sometimes, payment attempts may fail due to network issues or temporary problems with payment gateways. We recommend trying again later or using an alternative payment method.

If you experience any issues with payment, please contact our customer service team at info@pupubabyshop.com for assistance.

7. Taxes and Duties

All applicable sales tax will be added to your order during checkout based on your shipping address. The tax rate will be calculated automatically and displayed before you confirm your order.

7.1 International Orders

For international customers, customs duties and taxes may be applied to your order upon arrival in your country. These charges are the responsibility of the customer and are not included in the price of the products or the shipping fees at checkout.

We recommend checking with your local customs office for further details regarding duties and taxes before placing your order.

8. Price Changes

We reserve the right to change the prices of our products and services at any time. Price adjustments may occur for various reasons, including but not limited to:

  • Promotional offers or discounts
  • Currency fluctuations (for international orders)
  • Changes in supplier costs

If there is a pricing discrepancy between the website and your order, we will contact you for clarification before processing the payment.

9. Refunds and Adjustments

If your order qualifies for a refund, we will issue the refund to the original payment method used at the time of purchase.

9.1 Refund Timeline

Refunds typically take 5–7 business days to appear on your account, depending on your payment provider. If you do not see the refund after this time, please contact us at info@pupubabyshop.com.

9.2 Refund Method

Refunds will be processed back to the original payment method used for the purchase. If you used a credit card, the refund will appear on your credit card statement.

10. Cancellations

Once an order is placed, it is processed immediately to ensure timely delivery. If you wish to cancel your order, please contact us within 1 hour of placing your order. After this time, we cannot guarantee cancellation as the order may already be in the processing or shipping stage.

11. Payment Disputes

If you feel there has been an error or issue with the payment for your order, please contact us within 30 days of the transaction. We will investigate and resolve any payment disputes or discrepancies to the best of our ability.

Please include the order number and details of the issue when reaching out to customer service.

12. Contact Information

If you have any questions or concerns about our Payment Policy, please feel free to contact our customer service team:

13. Changes to the Payment Policy

We reserve the right to modify or update this Payment Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically for any updates.